top of page
  • Writer's pictureShernel Thielman

TeleVox Launches Automated Reputation Management Solution for Healthcare Providers


TeleVox, a leading provider of omnichannel digital patient engagement technology, has recently unveiled its automated reputation management solution, aimed at empowering healthcare providers to take control of their online presence. With the increasing importance of patient reviews and reputation management in healthcare, this innovative solution offers healthcare organizations the ability to strengthen their provider reviews, attract new patients, and drive revenue growth.

Taking Charge of Online Reputation:

In today's digital age, patient reviews play a crucial role in shaping the perception of healthcare providers. TeleVox's reputation management technology allows healthcare teams to configure automated text and email-based patient notifications, requesting feedback about their healthcare experience. This streamlined approach ensures timely patient responses, prompting them to publish their feedback or alerting providers of responses requiring immediate follow-up. Additionally, the solution employs natural language processing (NLP) to analyze patient comments and provide sentiment analysis.

Dashboard for Proactive Management:

TeleVox's reputation management solution offers an intuitive dashboard with comprehensive reporting functions and trend analysis. This user-friendly interface enables healthcare organizations to proactively manage patient feedback. The solution facilitates revenue growth by attracting new patients and enhancing retention rates. Furthermore, it identifies areas of improvement in the patient experience, including metrics such as Net Promoter Scores (NPS) and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores. By leveraging AI-powered feedback analysis, providers can address patient concerns effectively and enhance overall satisfaction.

Integration for Seamless Workflow:

Through integration with TeleVox's omnichannel patient engagement platform, HouseCalls Pro, automated reputation management eliminates the need for manual outreach and streamlines the evaluation process of patient reviews and survey responses. This integration enables healthcare staff to focus on optimizing service recovery opportunities and improving care delivery, rather than spending time on administrative tasks.

The Importance of Patient Feedback:

Chuck Hayes, Vice President of Product Management at TeleVox, emphasizes the significance of the patient feedback loop in today's healthcare landscape. He highlights that incorporating automated reputation management capabilities into a comprehensive digital front door strategy will improve the patient experience and optimize revenue opportunities for hospitals, health systems, and physician practices.

TeleVox's Commitment to Patient Engagement:

With over three decades of experience, TeleVox has been a pioneer in patient engagement technology. Their full-service platform integrates seamlessly within electronic health record (EHR) systems, automating engagement at every step of the patient journey. TeleVox's solutions are used by more than 10,000 healthcare organizations, ranging from hospitals to community health centers, to engage, educate, and empower patients throughout their care experience.

To learn more about TeleVox's automated reputation management solution and its capabilities, visit their website at

About TeleVox:

TeleVox, a part of West Technology Group, LLC (formerly Intrado Corporation), is a leading provider of omnichannel digital patient engagement technology. Their platform supports automated, personalized, two-way interactions with patients and integrates seamlessly with electronic health records (EHRs). TeleVox's solutions assist in preserving care continuity, reducing operational burdens on staff, and driving revenue growth while simplifying healthcare communication for all stakeholders.

Disclaimer: This blog post is based on the press release by TeleVox, a leading provider of omnichannel digital patient engagement technology.

2 views0 comments


bottom of page